February 20

Is the customer really always right?

I was buying something I really have an immediate need for at a 7-11 store. I handed the cashier a 1,000Php bill but she doesn’t have change. She looked at me and said, “Sorry Ma’am.” I looked back at her, possibly with a very annoyed look on my face because she seemed to backtrack a bit. I looked again at my purse and searched my entire bag for small bills until I was able to gather just enough to buy my item. The cashier apologized again, which left me wondering if I have a right to be annoyed. They don’t have change, so they can’t be of service? That seemed lazy to me.

If I say click here to learn more, would you readily click it? Because I got my thing but somehow I felt a bit bullied by the experience.

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